Refund policy

If for any reason you are not satisfied with your order, you have a period of 30 calendar days, counting from the date of delivery of the order, to return it. (Offering our clients a period longer than the legal period of 14 days according to art. 102 and 104, of R.D.L. 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.).

There are several forms of make the return or exchange:

  • Return the product directly in one of  Our stores, presenting the invoice for your order.
  • Return the product remotely.  You can send the return to our warehouse at Dr. Combelles 27, 25003 Lleida. 
  • We also offer you the possibility of purchasing the return label and thus benefit from our shipping rates.

Buy return label (Only Spain and Portugal)

Buy European return label

You must send us the product in perfect conditions, unused and in its original packaging, including guarantees, labels and instructions for use. Shipping the return to our warehouse is the responsibility of the customer, but in case of exchange, you will not have to pay the shipping costs of the new order.

It is very important that you return the product(s) to us perfectly packed. If the products are damaged due to inappropriate packaging, we will not accept returns. The return of ropes, DVDs, electronics will not be accepted if they lack the intact original blister or seal, seal skins, ropes and cords or ribbons cut by the meter. Except for manufacturing defects, returns will not be accepted on already assembled ski equipment.

Once we receive the merchandise in our warehouses and Let us verify that all the above conditions are met, surfdevils.com will accept the return of the product and will proceed with the refund of the amount according to the payment method. carried out, and if applicable, upon shipment of the new product:

  • a. If you made the payment via credit card or paypal, you will be credited the amount on the same credit card or PayPal account.
  • b. If you made the payment by transfer, we will ask you for an account number to pay the amount.

 

Note: You will receive a refund of the amount within a maximum period of 14 days from the receipt of the exchange or return product in our warehouse. Keep in mind that if you paid by credit card, your bank may not show you the refund amount on your balance until the following month.


Please note that surfdevils.com does not support freight collect shipments< /strong>, if you have any questions, please contact us.

Attention: For exchanges and returns of purchases in the versions France, Deutschland , United Kingdom, Sverige, International< /a> o  you have to contact directly through the contact service of each version.


Right of withdrawal:

The buyer has the right to withdraw from his purchase within a period of 14 days from receipt of the order as long as he communicates within said period, directly through the media. contact details published on our website.

The cost of return shipping is the responsibility of the customer. If your original order had shipping costs, they will not be refunded unless Surfdevils makes an error.