Privacy policy
Last updated: {{ last_updated }}
This Privacy Policy describes how {{ shop_name }} (hereinafter the "Site", "we" or "our") collects, uses and discloses your personal information when you visit or use our services, when you make a purchase on {{ shop_domain }} (the "Site") or by otherwise communicating with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, a website visitor, or as any other individual whose information we have collected from you. in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.{% unless selling_to_europe %} By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.{% endunless %}
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other actions that may be required by applicable law.
Collection and use of your personal information
To provide the Services, we collect{% if selling_to_united_states %} and have collected over the past 12 months{% endif %} personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend rights. Services, our rights, those of our users and those of others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that identifies or describes you individually, as well as information that can relate or be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information we collect directly from you
The information you submit directly to us through our Services may include the following:
- Contact details Includes your name, address, telephone number and email.
- Order Information Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information Includes your username, password, security questions, and other information used for account security purposes. {% if using_additional_customer_data %}
-
Purchase information Includes items you view, place in your cart, or save to your account, such as loyalty points, reviews, recommendations, gift cards, or purchases.
- Loyalty points/product reviews/recommendations/saved gift cards
{% endif %}
- Customer Support Information Includes information that you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this data; however, this may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies (hereinafter "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services that you have requested and, in this way, be able to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.
Use of your personal information
- Provision of services and products. We use your personal information to provide the Services to you and to fulfill our contract with you, including processing your payments, fulfilling orders, sending notifications related to your account, as well as your purchases, returns, exchanges or other transactions, in order to create, maintain and manage your account, arrange shipping, facilitate returns or exchanges, in addition to other features and functionality related to your account.{% if shop_pay_enabled or shop_app_installed %} We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services that you choose to use. In this case, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.{% endif %}
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as, for example, by sending you promotional, advertising and marketing communications by email, text message or postal mail, as well as to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites.{% if selling_to_europe %} If you are a resident of the EEA, the legal basis for these data processing activities It is our legitimate interest to sell our products, in accordance with art. 6 (1) (f) of the GDPR.{% endif %}
- Security and fraud prevention We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other details with anyone. If you believe your account has been compromised, please contact us immediately.{% if selling_to_europe %} If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining security of our website, both for you and other customers, in accordance with art. 6 (1) (f) of the GDPR.{% endif %}
- Communications and Service Improvement We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to be able to respond to you, as well as to provide effective services and maintain our business relationship with you{% if selling_to_europe %} in accordance with art. 6 (1) (f) of the GDPR{% endif %}.
Cookies
As with many other websites, our Site also uses cookies. For specific information about the cookies we use related to running our store with Shopify, see https://www. .shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including by remembering your actions and preferences), as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). ). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionality, to function incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent information from being shared with third parties, such as our advertising partners.
{% if selling_to_united_states %}{% if data_sale_opt_out_enabled %}Our website also identifies the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference via the GPC token, we will treat the GPC token as a valid opt-out request to opt out of sharing/receiving targeted advertising for the associated browser or device and, if we are able to associate the device sending the token to a Google account. Shopify, we will also apply the opt-out request to the account. For more information about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other "Do Not Track (DNT)" signals that may be sent from your web browser or device.{% else %}Please note that while your browser may allow you to transmit “Do Not Track (DNT)” like many websites, our Site is not designed to respond to such signals. To learn more about “Do Not Track (DNT)” signals, you can visit http://www.allaboutdnt.com/ .{% endif %}
{% endif %}Disclosure of your personal information
In certain circumstances, we may disclose your personal information to third parties for the purposes of contract fulfillment, legitimate purposes or other reasons under this Privacy Policy. Such circumstances may include the following:
- With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer services, cloud storage, fulfillment and shipping).
- With business and marketing partners{% if shopify_audiences_app_installed %}, including Shopify,{% endif %} to serve ads and provide services to you.{% if shopify_audiences_app_installed %} For example, we use Shopify to display personalized advertising with services from third parties.{% endif %} Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request or otherwise consent to us disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent. li>
- With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
- In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, those of our users and others.
{% if selling_to_united_states %}In the last 12 months we have published{% else %}We make public{% endif %} the following categories of personal and sensitive data about users for the reasons set out above in “How to We collect and use your personal data” and “How we publish personal data”:
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
{% if cookie_banner_enabled %}With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as set forth below.
{% endif %} {% if data_sale_opt_out_enabled %}We have "sold" and "shared" (those terms as defined in applicable law) personal information during the preceding 12 months for the purpose of engaging in advertising and marketing activities as set forth below.< /p>
| Category of personal information | Categories of recipients |
|---|---|
| Identifiers such as name, email address, and phone number. | Commercial and marketing partners. |
| Commercial information such as records of products or services purchased. | Commercial and marketing partners. |
| Usage data. | Commercial and marketing partners. |
User generated content.
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, such content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others. Furthermore, we cannot guarantee that parties who have access to such information will respect or protect your privacy. We are not responsible for the privacy or security of any information that you make publicly available, nor for the accuracy, use or misuse of any data that you disclose to or receive from third parties.
{% endif %}Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated or under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, integrity or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not imply, in itself, any type of promotion of the content of said platforms or their owners or operators, except that disclosed in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (understanding these terms as defined in applicable law) personal information of minors under 16 years of age. .
Security and retention of your information
Please note that no security measures are perfect or impenetrable, so we cannot guarantee "perfect security." Additionally, information you submit to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, such rights are not absolute and may apply only in certain circumstances, which would allow us to deny your request in certain cases and as permitted by law.
- Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details related to the ways we use and share your information.
- Right of deletion: You may have the right to request the deletion of personal information we hold about you.
- Right to Correction: You may have the right to request correction of inaccurate personal information we hold about you.
- Right of portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions. {% if cookie_banner_enabled && data_sale_opt_out_enabled %}
- Right to opt out of selling, sharing or sending targeted advertising: You may have the right to request that we not "sell" or "share" your personal information or to opt out of processing your information. personal information for the purposes of sending “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, this will be treated as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the Site. {% endif %}
- Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
- Withdrawal of consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. To do this, you can respond directly to our denial.
- Managing Communication Preferences: We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option available in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Know that the exercise of any of these rights will not be a reason for any type of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Subject to applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require that you provide evidence that you have authorized the agent to act on your behalf. Additionally, we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
{% if shopify_audiences_app_installed %}We use Shopify ad services, such as Shopify Audiences, to help personalize advertising displayed on third-party websites. To opt-out of personalized advertising with third-party services powered by Shopify, visit https://privacy.shopify.com.
{% endif %}Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint. to the local data protection authority.{% if selling_to_europe %} For the EEA, you can consult this list of data protection supervisory agencies.{% endif %}
International users
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information will also be processed with personnel and external service providers and partners in those countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the UK competent authority, as applicable, unless the data transfer be carried out in countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us, send an email to {{ email }}{% if address ! = blank %} or contact us at {{ address }}{% endif %}.
{% if selling_to_europe %}For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controllers of your personal information.
{% endif %}